Customer Service Specialist — Growth, Training & Benefits

Rollins; Vancouver (WA); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

401(k) with company match

Paid vacation and holidays

Tuition reimbursement

Employee discounts

Training program

Job summary

Orkin, a Rollins company, is hiring a Customer Service Specialist in the Pacific Northwest to support customers with a service mindset and to schedule visits for technicians. You will help optimize routes, resolve issues, and contribute to high customer satisfaction in a fast-paced environment.

No industry experience is required as Orkin offers award-winning training, a comprehensive benefits package, and a stable, recession-resistant career with growth opportunities across the team.

Qualifications

• Previous experience in Customer Service or Sales preferred.
• High School Diploma or equivalent required.
• Excellent interpersonal and communication skills.
• Basic computer skills in various software and web-based applications.
• Proficient in Microsoft Office.
• Strong attention to detail and follow through.
• Demonstrated ability to prioritize tasks and manage time efficiently.

Responsibilities

• Answer incoming calls and make outbound calls to schedule, confirm and follow up on service appointments.
• Navigate a Windows-based and Web-based system to track routes and optimize schedules.
• Schedule technicians’ appointments to minimize drive time and suggest alternative routes.
• Use listening and probing questions to identify customer concerns and needs.
• Maintain customer database with accurate information, call details and payments.
• Reschedule unserviced accounts within 24 hours.
• Participate in quality assurance programs and safeguard customer privacy.

Skills

Customer Service

Sales

Interpersonal skills

Communication

Time management

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Orkin, a Rollins company, is hiring a Customer Service Specialist in the Pacific Northwest to support customers with a service mindset and to schedule visits for technicians. You will help optimize routes, resolve issues, and contribute to high customer satisfaction in a fast-paced environment.

No industry experience is required as Orkin offers award-winning training, a comprehensive benefits package, and a stable, recession-resistant career with growth opportunities across the team.