Customer Experience Specialist — Growth & Service Champion

Waltham Services; Portland (OR); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

401(k) with company match

Paid vacation and holidays

Employee discounts

Job summary

Orkin is seeking a Customer Service Specialist in Portland, OR to deliver the best-in-class pest management experience. You’ll handle calls, schedule visits, and coordinate routes with a service-minded approach, while maintaining accuracy in a fast-paced environment.

You'll join a team that values empathy, integrity, and teamwork, with comprehensive benefits including medical, dental, vision, a 401(k) and paid time off.

Qualifications

• Minimum High School Diploma required.
• Excellent interpersonal and communication skills.
• Basic computer skills in various software and web-based applications.
• Proficient in Microsoft Office; strong attention to detail.
• Ability to prioritize tasks and manage time efficiently.

Responsibilities

• Answer incoming calls and schedule service appointments.
• Navigate Windows-based and Web-based systems to track routes.
• Schedule technicians to minimize drive time and optimize routes.
• Identify customer concerns through listening and questioning.
• Maintain customer database with accurate information.

Skills

Customer service

Sales

Communication

Attention to detail

Time management

Education

High School Diploma

Tools

Windows-based system

Web-based system

CRM software

Job description

Orkin is seeking a Customer Service Specialist in Portland, OR to deliver the best-in-class pest management experience. You’ll handle calls, schedule visits, and coordinate routes with a service-minded approach, while maintaining accuracy in a fast-paced environment.

You'll join a team that values empathy, integrity, and teamwork, with comprehensive benefits including medical, dental, vision, a 401(k) and paid time off.