Pest Care Specialist: Customer Service & Scheduling

Clark Pest Control, Inc.; Lake Forest (CA); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401(k) match

Paid time off

Employee discounts

Tuition reimbursement

Scholarship awards

Industry training

Job summary

Orkin is seeking a Customer Service Specialist to manage calls, schedule service visits, and support route efficiency. You’ll join a team that values empathy, accuracy, and a strong service mindset as you help protect homes and businesses.

The position offers comprehensive benefits and ongoing Orkin training, with no industry experience required to start a thriving career in pest management.

Qualifications

• Previous experience in Customer Service or Sales preferred.
• High School Diploma or equivalent required.
• Excellent interpersonal and communication skills.
• Basic computer skills in various software and web-based applications.
• Proficient in Microsoft Office.
• Strong attention to detail and follow through.
• Demonstrated ability to prioritize tasks and manage time efficiently.

Responsibilities

• Answer incoming calls and make outbound calls to customers to schedule, confirm and follow up on service appointments.
• Navigate Windows-based and Web-based systems to track routes and optimize schedules.
• Schedule appointments for technicians to minimize drive time and plan routes.
• Identify customer concerns and evaluate needs using listening skills.
• Maintain customer database with accurate information and call details.
• Reschedule unserviced accounts within 24 hours.
• Participate in quality assurance processes and safeguard information.

Skills

Interpersonal communication

Customer service

Microsoft Office

Basic computer skills

Education

High school diploma

Tools

Windows-based system

Web-based system

Job description

Orkin is seeking a Customer Service Specialist to manage calls, schedule service visits, and support route efficiency. You’ll join a team that values empathy, accuracy, and a strong service mindset as you help protect homes and businesses.

The position offers comprehensive benefits and ongoing Orkin training, with no industry experience required to start a thriving career in pest management.