Pest Control Customer Care Specialist

Orkin; Sterling Heights (MI); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401(k) match

Paid time off

Employee discounts

Tuition reimbursement

Volunteer opportunities

Award-winning training

Job summary

Orkin is seeking a Customer Service Specialist in the United States to deliver top-notch pest-control support. You'll field calls, schedule visits, and coordinate routes, focusing on empathy and accuracy to ensure customer satisfaction.

You'll join a team with award-winning training, earning competitive hourly pay, comprehensive benefits, a 401(k) with company match, and opportunities for growth within a mission-driven company.

Qualifications

• Previous experience in Customer Service or Sales preferred.
• Strong verbal and written communication skills are essential.
• Proficient with basic computer software and web-based applications.

Responsibilities

• Answer incoming calls and schedule service appointments with customers.
• Field inquiries, resolve issues, and maintain customer satisfaction records.
• Schedule visits and optimize routes to reduce drive time for technicians.
• Maintain accurate customer data and follow up on services as needed.
• Support quality assurance initiatives and protect customer privacy.

Skills

Customer service

Communication

Time management

Attention to detail

Education

High School Diploma

Tools

Microsoft Office

Job description

Orkin is seeking a Customer Service Specialist in the United States to deliver top-notch pest-control support. You'll field calls, schedule visits, and coordinate routes, focusing on empathy and accuracy to ensure customer satisfaction.

You'll join a team with award-winning training, earning competitive hourly pay, comprehensive benefits, a 401(k) with company match, and opportunities for growth within a mission-driven company.