Personalized Shopping Experience Specialist

Macy's; Auburn (MA); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Merchandise discounts

Employee Assistance Program

Paid time off

Holidays

401(k) match

Job summary

Macy’s is hiring a Customer Experience Colleague to create personalized shopping experiences for customers, both in-store and online. You will engage shoppers, make tailored recommendations, and use digital tools to enhance the journey while collaborating with multiple departments throughout the day.

You’ll help with floor readiness, event execution, and merchandise setup, contributing to cross-category sales and loyalty programs.

Qualifications

• Flexible availability including weekends and holidays.
• Effective communication with customers and colleagues.
• 2+ years selling or customer experience preferred.
• Able to use electronic devices and cash register.

Responsibilities

• Create personalized shopping experiences across in-store and online.
• Engage customers, drive cross-category sales.
• Support floor readiness, merchandise setup, and opening/closing procedures.

Skills

Customer service

Sales skills

Communication skills

Flexibility

Tech-savvy

Tools

POS system

Handheld devices

Job description

Macy’s is hiring a Customer Experience Colleague to create personalized shopping experiences for customers, both in-store and online. You will engage shoppers, make tailored recommendations, and use digital tools to enhance the journey while collaborating with multiple departments throughout the day.

You’ll help with floor readiness, event execution, and merchandise setup, contributing to cross-category sales and loyalty programs.