Fashion-Forward Retail Experience Specialist

Socket.dev; Strongsville (OH); On-site; USD 26,000 - 42,000; Full time

Benefits offered by this job

Merchandise discounts

Performance-based incentives

Annual merit review

Employee Assistance Program

Job summary

Macy’s is seeking a Customer Experience Colleague to create exceptional, personalized shopping experiences across in-store and online touchpoints. You’ll engage customers, make tailored product recommendations, and drive cross-category sales while upholding brand standards.

You’ll collaborate with peers and department teams, support floor readiness and event execution, and promote loyalty benefits. A positive attitude and strong communication are essential.

Qualifications

• Flexible availability including weekends and holidays.
• Strong communication with customers and teammates.
• Minimum 2 years selling or customer experience preferred.
• Ability to operate cash register and handheld devices.

Responsibilities

• Greet customers, engage and educate to drive sales.
• Provide personalized product recommendations.
• Maintain a clean, organized sales floor and assist with merchandise.

Skills

Flexible availability

Customer communication

Policy literacy

Collaboration

Customer acquisition

Sales goals

People skills

Tech savvy

Retail experience

Tools

Cash register

Handheld devices

Job description

Macy’s is seeking a Customer Experience Colleague to create exceptional, personalized shopping experiences across in-store and online touchpoints. You’ll engage customers, make tailored product recommendations, and drive cross-category sales while upholding brand standards.

You’ll collaborate with peers and department teams, support floor readiness and event execution, and promote loyalty benefits. A positive attitude and strong communication are essential.