Retail Experience Specialist – Personal Shopper

Macy's; Las Vegas (NV); On-site; USD 21,000 - 30,000; Full time

Job summary

Macy's is seeking a Customer Experience Colleague to deliver personalized shopping experiences across in-store and online channels. You will engage with customers, provide tailored product recommendations, and use digital tools to enhance the journey.

Collaboration with multiple departments and brand partners is essential to elevate service quality. The role emphasizes flexibility, strong communication, and a focus on achieving sales goals while supporting operational excellence on the sales

Qualifications

• Flexible availability, including days, evenings, weekends and holidays.
• Understand and communicate effectively with customers, co-workers, and supervisors.
• Read and understand employment policies and safety rules/procedures in English.
• Be comfortable communicating and collaborating with customers and colleagues.
• Responsible for acquiring new customers by opening credit accounts and sharing loyalty benefits.
• Meeting daily sales goal challenges.
• Enjoy meeting people and learning about them.
• You can handle electronic devices.

Responsibilities

• Create personalized shopping experiences for customers across in-store and online touchpoints.
• Drive cross-category sales to support business goals.
• Engage with clients using My Client and social media to build relationships.
• Support floor readiness, merchandise setup, and opening/closing procedures.
• Collaborate with peers, store leaders, and brand partners to elevate customer experience.

Skills

Customer service

Sales experience

Communication skills

Team collaboration

Electronic devices handling

Tools

Cash register

Handheld devices

Job description

Macy's is seeking a Customer Experience Colleague to deliver personalized shopping experiences across in-store and online channels. You will engage with customers, provide tailored product recommendations, and use digital tools to enhance the journey.

Collaboration with multiple departments and brand partners is essential to elevate service quality. The role emphasizes flexibility, strong communication, and a focus on achieving sales goals while supporting operational excellence on the sales