Retail Customer Experience Specialist

Macy's; University Heights (OH); On-site; USD 17,000 - 22,000; Full time

Job summary

Macy's is seeking a Customer Experience Colleague to create exceptional, personalized shopping experiences for our customers. You will engage with shoppers in-store and online, and drive cross-category sales by making tailored product recommendations using digital tools.

You will collaborate across departments daily, support floor readiness, merchandise setup, and opening/closing procedures. A positive, can-do attitude and strong communication are essential to delivering high-caliber service.

Qualifications

• At least 2 years of selling or customer experience preferred.
• Ability to communicate effectively with customers and colleagues.
• Read and understand employment policies and safety rules in English.

Responsibilities

• Greet customers and engage to drive sales.
• Maintain a clean, organized sales floor.
• Learn about arrivals, promotions and trends.
• Wrap up transactions and share loyalty benefits.

Skills

Customer service

Communication

Teamwork

Sales

Adaptability

Credit accounts

Multitasking

Job description

Macy's is seeking a Customer Experience Colleague to create exceptional, personalized shopping experiences for our customers. You will engage with shoppers in-store and online, and drive cross-category sales by making tailored product recommendations using digital tools.

You will collaborate across departments daily, support floor readiness, merchandise setup, and opening/closing procedures. A positive, can-do attitude and strong communication are essential to delivering high-caliber service.