Customer Experience Specialist - Fashion & Service

Macy's; Bellevue (WA); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Merchandise discounts

Incentives

401(k) match

Paid time off

Eight paid holidays

Health benefits

Job summary

Macy's is seeking a Customer Experience Colleague to create personalized shopping experiences for customers in-store and online. You will engage with shoppers, recommend products, and leverage digital tools to enhance the journey while collaborating with teammates and brand partners.

Full-time colleagues typically work 30+ hours weekly with weekend shifts. You will support operations, floor readiness, merchandise setup, and event execution, delivering high-caliber service every day.

Qualifications

• Flexible availability including days, evenings, weekends and holidays.
• Clear communication with customers, colleagues and supervisors.
• Read and understand employment policies and safety rules in English.
• Willing to acquire new customers by opening credit accounts and sharing loyalty benefits.
• Meet daily sales goal challenges.
• Enjoy meeting people and sharing product information.

Responsibilities

• Welcome and assist customers, building relationships and driving loyalty.
• Provide tailored product recommendations based on fashion and fit.
• Maintain a clean, organized sales floor and assist with merchandise setup.
• Collaborate with store teams and brand partners to resolve issues and improve service.
• Process transactions and support using digital tools and handheld devices.

Skills

Flexible hours

Customer service

Communication

Tech savvy

Teamwork

Sales goals

Job description

Macy's is seeking a Customer Experience Colleague to create personalized shopping experiences for customers in-store and online. You will engage with shoppers, recommend products, and leverage digital tools to enhance the journey while collaborating with teammates and brand partners.

Full-time colleagues typically work 30+ hours weekly with weekend shifts. You will support operations, floor readiness, merchandise setup, and event execution, delivering high-caliber service every day.