Customer Experience & Style Advisor

Macy's; Huntington Station (NY); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Merchandise discounts

Performance-based incentives

Annual merit review

Employee Assistance Program

Job summary

Macy's is looking for a Customer Experience Colleague to create personalized shopping experiences for customers. You will engage with shoppers across in-store and online touchpoints, make tailored product recommendations, and leverage digital tools to enhance the journey.

You will work across departments, support floor readiness, and contribute to loyalty outreach. The role requires flexible availability, strong communication, and a positive, can-do attitude.

Qualifications

• Customer-focused with ability to engage shoppers across channels.
• Ability to learn and use digital tools to enhance the customer journey.
• Excellent communication and collaboration with peers and leadership.

Responsibilities

• Create personalized shopping experiences for customers.
• Play a key role in client relationship building through outreach tools.
• Support floor readiness, merchandise setup, and opening/closing procedures.
• Assist across departments and drive cross-category sales.

Skills

Customer service

Sales experience

Communication

Teamwork

Cash handling

Tools

Cash register

POS system

Job description

Macy's is looking for a Customer Experience Colleague to create personalized shopping experiences for customers. You will engage with shoppers across in-store and online touchpoints, make tailored product recommendations, and leverage digital tools to enhance the journey.

You will work across departments, support floor readiness, and contribute to loyalty outreach. The role requires flexible availability, strong communication, and a positive, can-do attitude.