Personal Lines Customer Service Agent

YMI Insurance; Stroudsburg (Monroe County); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Parental Leave

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Retirement Plan

Evenings Off

Paid Time Off (PTO)

Job summary

YMI Insurance is hiring a Customer Service Representative in our Allentown, PA office. You will be the first point of contact for clients, addressing questions and providing prompt solutions, while handling calls, emails, and policy-related tasks.

The ideal candidate is friendly, detail-oriented, and capable of multitasking in a fast-paced environment. A PA Property & Casualty license is preferred, with opportunities for career growth within a supportive team.

Qualifications

• Excellent written and verbal communication skills.
• Detail-oriented with ability to prioritize and multitask.
• Team player who is self-motivated with a positive attitude.
• Strong problem-solving and relationship-building abilities.

Responsibilities

• Educate and advise clients on policies best suited to their needs.
• Help clients round out accounts and maintain retention and satisfaction.
• Update client information and assist with policy changes.

Skills

Relationship building

Attention to detail

Communication skills

Team player

Critical thinking

Education

PA Property & Casualty License (preferred)

Job description

Job Description

Join YMI Insurance, a locally renowned insurance company dedicated to providing exceptional customer service. As a Customer Service Representative, you'll be based in our Allentown office, working alongside a team that values teamwork and collaboration. We believe in creating a positive and inviting environment where our employees can thrive. In this role, you will be the first point of contact for our customers, addressing their questions and providing prompt and accurate solutions. You'll handle a variety of customer service tasks, including answering phone calls, responding to emails, and assisting with policy-related matters. To excel in this position, you should have a friendly personality and strong problem-solving skills. We value individuals who are proactive, detail-oriented, and able to work effectively in a fast-paced environment. If you're passionate about customer service and are interested in contributing to a company that prioritizes employee growth and client satisfaction, YMI Insurance is the place for you!

Benefits

• Health Insurance
• Dental Insurance
• Vision Insurance
• Parental Leave
• Hands on Training
• Mon-Fri Schedule
• Career Growth Opportunities
• Retirement Plan
• Evenings Off
• Paid Time Off (PTO)

Responsibilities

• You will be expected to educate and advise clients on the policies that are best suited to their personal needs.
• With your excellent relationship-building talents, you will help clients round out their accounts and maintain client retention and satisfaction.
• With your keen attention to detail, you will update client information and assist clients with policy changes.

Requirements

• An Active PA Property & Casualty License is preferred.
• Detail-oriented with the ability to prioritize and multitask.
• A team player who is self-motivated with a positive attitude.
• Excellent written and verbal communication skills and the ability to think critically.

Company Description

At YMI Insurance we know that the only way to continue to provide our clients with the kind of service we're known for is to have a team that we can pride ourselves on. YMI is a well-established community pillar, founded in the Bethlehem and Stroudsburg, PA areas in 1955, and is an excellent place for anyone to further develop and enjoy their career in insurance. A career at YMI will allow you to work with clients on a more personal and detailed level, as well as getting to function within a small but committed team that values positivity and cooperation.