Customer Service Advisor

Advanced Insurance Solutions; Hershey (PA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Four-day workweek

Paid time off

Health insurance

401(k) with company contribution

Job summary

Advanced Insurance Solutions is seeking a detail-oriented Personal Lines Insurance Customer Service Representative to deliver outstanding client support in Hershey, Pennsylvania. You will manage policy changes and provide courteous service while maintaining accurate records.

This role offers a four-day workweek, health insurance, and a collaborative culture. Applicants should have at least 2 years of experience and strong communication skills. Join us in providing exceptional service to our clients!

Qualifications

• 2+ years of personal lines customer service experience or related experience.
• Proficient in Microsoft Office and agency management systems.
• Strong communication skills and ability to multi-task.

Responsibilities

• Manage policy changes, billing inquiries, and coverage questions.
• Provide prompt and courteous service to clients.
• Maintain accurate client records and documentation.

Skills

Customer service

Communication

Attention to detail

Organizational ability

Microsoft Office proficiency

Education

Pennsylvania Property & Casualty insurance license

Tools

Agency management systems

Job description

Join Our Team at Advanced Insurance Solutions!

Personal Lines Insurance Customer Service Representative

Are you detail-oriented and passionate about delivering outstanding customer service? Do you enjoy helping clients find the best insurance solutions for their needs? If so, we’d love for you to join our team at Advanced Insurance Solutions—where we’re raising the standard for exceptional service.

Here, you’ll enjoy a four-day workweek (36 hours), generous paid time off, and a comprehensive benefits package including health insurance, dental coverage, and a 401(k) with company contribution—all while working in a supportive, team‑oriented environment.

Why Choose Advanced Insurance Solutions?

• Four-day workweek (36 hours) to support work‑life balance
• Competitive compensation
• A positive, team‑oriented culture where your skills truly make an impact

What You’ll Do

As a Personal Lines Insurance Customer Service Representative, you will play a key role in supporting our clients and our agency’s growth. Responsibilities include:

• Managing policy changes, billing inquiries, and coverage questions
• Delivering prompt, professional, and courteous service to clients
• Maintaining accurate client records and documentation
• Partnering with carriers to resolve issues and secure the best outcomes
• Staying current on industry trends and insurance products
• Contributing to a collaborative, supportive team environment

What We’re Looking For

• Pennsylvania Property & Casualty insurance license (preferred; we’ll support you in obtaining one if needed)
• Minimum 2 years of personal lines customer service or related experience
• Strong communication and interpersonal skills
• Excellent attention to detail and organizational ability
• Proficiency with Microsoft Office and agency management systems
• Ability to multi‑task in a fast‑paced setting while maintaining quality service

Apply Today

If you’re ready to build a rewarding career with a supportive team, we want to hear from you! Join Advanced Insurance Solutions and help us deliver best‑in‑class service to our clients every day.

Apply now and take the next step in your career with us.