Personal Lines Insurance Customer Care Specialist

YMI Insurance; Stroudsburg (Monroe County); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Parental Leave

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Retirement Plan

Evenings Off

Paid Time Off (PTO)

Job summary

YMI Insurance is hiring a Customer Service Representative in our Allentown, PA office. You will be the first point of contact for clients, addressing questions and providing prompt solutions, while handling calls, emails, and policy-related tasks.

The ideal candidate is friendly, detail-oriented, and capable of multitasking in a fast-paced environment. A PA Property & Casualty license is preferred, with opportunities for career growth within a supportive team.

Qualifications

• Excellent written and verbal communication skills.
• Detail-oriented with ability to prioritize and multitask.
• Team player who is self-motivated with a positive attitude.
• Strong problem-solving and relationship-building abilities.

Responsibilities

• Educate and advise clients on policies best suited to their needs.
• Help clients round out accounts and maintain retention and satisfaction.
• Update client information and assist with policy changes.

Skills

Relationship building

Attention to detail

Communication skills

Team player

Critical thinking

Education

PA Property & Casualty License (preferred)

Job description

YMI Insurance is hiring a Customer Service Representative in our Allentown, PA office. You will be the first point of contact for clients, addressing questions and providing prompt solutions, while handling calls, emails, and policy-related tasks.

The ideal candidate is friendly, detail-oriented, and capable of multitasking in a fast-paced environment. A PA Property & Casualty license is preferred, with opportunities for career growth within a supportive team.