Personal Lines Customer Care Specialist

Bridge Specialty Group; United States; Remoto; USD 33.062 - 35.817; Tempo pieno

Vantaggi offerti da questo lavoro

Health Benefits

401k

Paid Time Off

Tuition Reimbursement

Descrizione del lavoro

Bridge Specialty Group is hiring a Personal Lines Customer Representative to support West Coast customers, handling phone calls and chat inquiries. The role can be performed remotely anywhere in the US, but operates on Pacific Time.

Responsibilities include assisting customers, navigating online platforms, and processing policy endorsements. Successful candidates should have a high school diploma and strong customer service skills. The position offers a competitive hourly wage between $24 and $26.

Competenze

• HS diploma or GED required; or equivalent combination of education and experience.
• Proficient with MS Office.
• Exceptional telephone demeanor.
• Working knowledge of carrier websites preferred.
• Experience with Agency Management Software Systems preferred.

Mansioni

• Handle a high volume of incoming phone calls and chat inquiries.
• Assist customers in servicing accounts; respond to inquiries professionally.
• Navigate various online carrier platforms and assist customers.
• Run wildfire and brush mapping reports.
• Process non-coverage related policy endorsements.
• Distribute general email inquiries to appropriate staff.

Conoscenze

Customer service

MS Office proficiency

Telephonic communication

Knowledge of carrier websites

Formazione

High School Diploma or GED

Strumenti

Agency Management Software

Descrizione del lavoro

Bridge Specialty Group is hiring a Personal Lines Customer Representative to support West Coast customers, handling phone calls and chat inquiries. The role can be performed remotely anywhere in the US, but operates on Pacific Time.

Responsibilities include assisting customers, navigating online platforms, and processing policy endorsements. Successful candidates should have a high school diploma and strong customer service skills. The position offers a competitive hourly wage between $24 and $26.