Personal Lines Customer Services Representative

Brown & Brown Insurance; United States; Hybrid; USD 33,062 - 35,817; Part time

Benefits offered by this job

Health Benefits: Medical, Dental, Vision, Life Insurance

Financial Benefits: 401k, Tuition Reimbursement

Paid Time Off and Holidays

Job summary

Brown & Brown Insurance is seeking a Personal Lines Customer Representative to provide excellent customer service from anywhere in the US. The role includes handling phone calls and chats primarily for West Coast customers.

The successful candidate will assist clients with account services, navigate online platforms, and support a variety of insurance programs. This position offers a competitive pay range of $24.00 - $26.00 hourly.

Qualifications

• Minimum Education required; HS diploma or GED.
• One to three months related experience or training.
• Proficient with MS Office.

Responsibilities

• Handle a high volume of incoming phone calls and chat inquiries while maintaining excellent customer service.
• Assist customers in servicing accounts and respond to inquiries.
• Navigate a variety of online carrier platforms.

Skills

Customer service

MS Office proficiency

Telephone demeanor

Knowledge of carrier websites

Experience with Agency Management Software

Education

High School diploma or GED

Job description

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

Bridge Specialty Group, a part of Brown & Brown, is seeking a Personal Lines Customer Representative to join our growing team.

While this role can be located anywhere in the US, the hours are Pacific Time, 8:00am – 5:00pm Monday – Friday and supporting mostly West Coast Customers.

J.E. Brown, a subsidiary of Brown & Brown Insurance, is a managing general agency for retail insurance agents placing property and casualty insurance for businesses and individuals. This role will serve as a customer service representative, whose primary responsibilities are to assist incoming callers and respond to chats.

How You Will Contribute:

• Handle a high volume of incoming phone calls and chat inquiries while maintaining excellent customer service.
• Assist customers in servicing accounts; respond to inquiries in a timely and professional manner.
• Navigate a variety of online carrier platforms; assist and train customers in same.
• Learn a wide variety of insurance programs; ability to find relevant information to answer customer inquiries accurately and quickly.
• Run wildfire and brush mapping reports.
• Process non-coverage related policy endorsements.
• Distribute general email inquiries to appropriate staff members.
• Direct phone inquiries to appropriate staff members as needed.
• Pursue a program of personal and professional development.

Skills & Experience to Be Successful:

• Minimum Education required; HS diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
• Proficient with MS Office.
• Exceptional telephone demeanor.
• Working knowledge of carrier websites (Preferred).
• Experience with Agency Management Software Systems (Preferred).

Pay Range

$24.00 - $26.00 hourly

The pay range provided above is made in good faith and based on our lowest and highest annual salary or hourly rate paid for the role and takes into account years of experience required, geography, and/or budget for the role.

Teammate Benefits & Total Well-Being

• Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
• Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
• Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
• Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more.

Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.

Equal Opportunity Employer

As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”.