Personal Lines Customer Service Representative

The Jonus Group; Jacksonville (FL); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Learning and Development

Job summary

Jonus Group is seeking a dedicated Personal Lines Customer Service Representative to join its growing insurance team in Jacksonville, FL. The role focuses on policy servicing, client management, and delivering exceptional service to a large portfolio.

A valid P&C license and at least 2 years of experience are required, with Epic software familiarity a plus. Compensation includes a $50,000–$65,000 salary, 20% commission on new business, and comprehensive medical, dental, and vision coverage, plus

Qualifications

• Property & Casualty (P&C) license required.
• Minimum of 2 years in a similar role.
• Familiarity with Epic software is a significant advantage but not mandatory.
• Strong communication, organizational, and problem-solving abilities.

Responsibilities

• Handle all aspects of policy servicing, including policy changes, endorsements, and renewals.
• Provide exceptional customer service to a portfolio of approximately 6,000 clients with $20M in premiums.
• Collaborate with the Sales and Quoting Specialist teams to ensure seamless client experiences.
• Identify opportunities for account rounding and cross-selling to enhance client coverage.
• Maintain accurate records and documentation in the agency management system.

Skills

Customer service

Communication

Organization

Problem solving

Education

P&C license

Tools

Epic software

Job description

Personal Lines Customer Service Representative

Job Summary

Seeking a dedicated and experienced Personal Lines Customer Service Representative to join a growing team. This role is an integral part of a Personal Lines department. The ideal candidate will have a strong background in insurance servicing, a proactive approach to client management, and a passion for delivering exceptional customer service.

Compensation Package

• Salary Range: $50,000 - $65,000 annually
• Incentives: 20% commission on any account rounding and new business brought into the agency
• Benefits: Comprehensive medical, dental, and vision insurance
• Professional Development: Access to a dedicated Learning and Development department for career growth and advancement

Responsibilities

• Handle all aspects of policy servicing, including policy changes, endorsements, and renewals
• Provide exceptional customer service to a portfolio of approximately 6,000 clients with $20M in premiums
• Collaborate with the Sales and Quoting Specialist teams to ensure seamless client experiences
• Identify opportunities for account rounding and cross-selling to enhance client coverage
• Maintain accurate records and documentation in the agency management system

Qualifications/Requirements

• Licenses/Designations: Property & Casualty (P&C) license required
• Experience: Minimum of 2 years in a similar role
• Technical Skills: Familiarity with Epic software is a significant advantage but not mandatory
• Soft Skills: Strong communication, organizational, and problem-solving abilities

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