Personal Injury Case Manager: Client Advocate & Details Expert

Michael M. Day Law Firm, LLC; Atlanta (GA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

401(k) matching

Health insurance

Paid time off up to 25 days

Retirement plan

Holiday office closure

Job summary

Michael Day Law Firm, LLC is seeking a capable Case Manager with at least 2 years of experience in personal injury. You will guide files from intake through resolution, keeping clients informed and coordinating with medical providers and insurers.

Ideal candidates communicate effectively, protect confidentiality, and handle deadlines under pressure. A background in case management and bilingual Spanish-English are a plus. Join a collaborative team focused on excellence.

Qualifications

• 2+ years of experience in the personal injury field.
• Experience in a personal injury case management capacity is a plus.
• Bilingual in Spanish and English is a plus.
• Proficient with MS Office (Word, Excel, Outlook, Teams, PowerPoint).
• Strong written and verbal communication with excellent interpersonal and judgement skills.
• Ability to maintain strict confidentiality and safeguard sensitive information.
• Able to work under pressure, meet deadlines and adapt to changes.
• Quick learner with strong organizational skills and attention to detail.

Responsibilities

• Maintain regular contact with clients to provide status updates and respond to inquiries.
• Open insurance claims at case initiation and coordinate with providers.
• Prepare and send letters of representation to insurers and parties.
• Open health insurance claims as needed for treatment coordination.
• Gather treatment updates to ensure case documentation is current.
• Assist in arranging property damage inspections.
• Monitor case files for completeness and address gaps or delays.
• Maintain organized records in the case management system.
• Perform other duties as assigned.

Skills

PI Experience

Case management

Bilingual Spanish

Strong communication

Confidentiality

Deadline-driven

Adaptability

Tools

MS Office

Case management software

Job description

Michael Day Law Firm, LLC is seeking a capable Case Manager with at least 2 years of experience in personal injury. You will guide files from intake through resolution, keeping clients informed and coordinating with medical providers and insurers.

Ideal candidates communicate effectively, protect confidentiality, and handle deadlines under pressure. A background in case management and bilingual Spanish-English are a plus. Join a collaborative team focused on excellence.