Case Manager

Michael M. Day Law Firm, LLC; Atlanta (GA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

401(k) matching

Health insurance

Paid time off up to 25 days

Retirement plan

Holiday office closure

Job summary

Michael Day Law Firm, LLC is seeking a capable Case Manager with at least 2 years of experience in personal injury. You will guide files from intake through resolution, keeping clients informed and coordinating with medical providers and insurers.

Ideal candidates communicate effectively, protect confidentiality, and handle deadlines under pressure. A background in case management and bilingual Spanish-English are a plus. Join a collaborative team focused on excellence.

Qualifications

• 2+ years of experience in the personal injury field.
• Experience in a personal injury case management capacity is a plus.
• Bilingual in Spanish and English is a plus.
• Proficient with MS Office (Word, Excel, Outlook, Teams, PowerPoint).
• Strong written and verbal communication with excellent interpersonal and judgement skills.
• Ability to maintain strict confidentiality and safeguard sensitive information.
• Able to work under pressure, meet deadlines and adapt to changes.
• Quick learner with strong organizational skills and attention to detail.

Responsibilities

• Maintain regular contact with clients to provide status updates and respond to inquiries.
• Open insurance claims at case initiation and coordinate with providers.
• Prepare and send letters of representation to insurers and parties.
• Open health insurance claims as needed for treatment coordination.
• Gather treatment updates to ensure case documentation is current.
• Assist in arranging property damage inspections.
• Monitor case files for completeness and address gaps or delays.
• Maintain organized records in the case management system.
• Perform other duties as assigned.

Skills

PI Experience

Case management

Bilingual Spanish

Strong communication

Confidentiality

Deadline-driven

Adaptability

Tools

MS Office

Case management software

Job description

Who We Are

Michael Day Law Firm is a growing personal injury law firm in Decatur dedicated to achieving exceptional results for our clients while fostering a collaborative, supportive, and high-performing team environment. Our firm has exclusively handled personal injury cases since inception, and we've focused on crafting our practice to provide our clients with the best possible experience while dealing with an injury.

By joining our team, you will be part of an incredible group of passionate, purpose-driven people who believe in excellence and focus on doing their best work every day.

Who You Are

• Have 2+ years' experience in the personal injury field
• Have experience in a personal injury case management capacity or similar (considered an asset)
• Are bilingual in Spanish and English (considered an asset)
• Demonstrate strong proficiency with MS Suite applications (Word, Excel, Outlook, Teams, and PowerPoint)
• Have strong written and verbal communication ability with excellent interpersonal skills and judgement
• Can maintain strict confidentiality and safeguard sensitive information
• Work efficiently under pressure, handling changes and interruptions while meeting strict deadlines
• Learn new systems quickly and use them effectively and efficiently
• Bring exceptional attention to detail and strong organizational skills, with a proven track record of being responsive, meeting deadlines, and delivering measurable outcomes
• Have effective prioritization and problem-solving skills
• Are open to learning and accepting constructive feedback
• Are able to successfully pass a criminal and background record check

How You'll Make a Difference

Our Case Management team is responsible for guiding personal injury case files from intake through resolution, ensuring every client feels supported and informed at every stage. We rely on Case Managers to manage case files with accuracy and care, maintain consistent communication with clients, medical providers, and insurance carriers, and support attorneys in the overall handling of each case.

• Maintain regular contact with clients throughout the duration of their case to provide status updates and respond to inquiries
• Open insurance claims at the outset of each case
• Prepare and send letters of representation to relevant insurance carriers and parties
• Open health insurance claims as required to support medical treatment coordination
• Obtain regular treatment updates and follow up consistently to ensure documentation is current and complete
• Assist in arranging property damage inspections
• Monitor case files for completeness and accuracy, identifying and addressing gaps or delays
• Maintain organized, up-to-date records within the case management system
• Perform other duties as assigned

What We Offer

We want to reward our staff for their awesome work. Here's what you can expect as part of our team:

• 401(k) with employer matching
• Health insurance, including dental, vision, disability, and life insurance
• Paid time off - a great vacation package that increases with tenure, up to 25 days off
• Retirement plan
• Holiday office closure - we close from Christmas through the New Year as an extra bonus for our team

We are growing fast — join us!