Case Manager

Michael M Day Law Firm LLC; Decatur (GA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

401(k) with employer matching

Health insurance (medical/dental/vison

Paid time off up to 25 days

Retirement plan

Holiday office closure

Job summary

Michael Day Law Firm, a growing personal injury practice in Decatur, GA, seeks a Case Manager to guide files from intake to resolution. You will maintain client contact, coordinate with medical providers and insurers, and support attorneys throughout each case.

The role emphasizes confidentiality, strong communication, and fast adaptation to evolving case needs. This position offers a collaborative, high-performing team environment and opportunities for growth.

Qualifications

• 2+ years of personal injury experience is required.
• Experience in case management is an asset.
• Bilingual in Spanish and English is an asset.

Responsibilities

• Maintain regular contact with clients to provide status updates.
• Open and manage insurance claims at case outset.
• Prepare and send letters of representation to carriers and parties.
• Open health insurance claims to support treatment coordination.
• Obtain treatment updates to ensure documentation is current.
• Assist in arranging property damage inspections when needed.
• Monitor files for completeness and address gaps or delays.
• Keep case management system organized and up to date.
• Perform other duties as assigned.

Skills

Personal injury experience

Case management experience

Bilingual (Spanish/English)

MS Office proficient

Strong communication

Confidentiality

Adaptability under pressure

Detail-oriented

Prioritization

Willingness to learn

Tools

MS Word

MS Excel

MS Outlook

MS Teams

PowerPoint

Job description

Who We Are

Michael Day Law Firm is a growing personal injury law firm in Decatur dedicated to achieving exceptional results for our clients while fostering a collaborative, supportive, and high-performing team environment.

Our firm has exclusively handled personal injury cases since inception, and we've focused on crafting our practice to provide our clients with the best possible experience while dealing with an injury.

By joining our team, you will be part of an incredible group of passionate, purpose-driven people who believe in excellence and focus on doing their best work every day.

Who You Are

• Have 2+ years' experience in the personal injury field
• Have experience in a personal injury case management capacity or similar (considered an asset)
• Are bilingual in Spanish and English (considered an asset)
• Demonstrate strong proficiency with MS Suite applications (Word, Excel, Outlook, Teams, and PowerPoint)
• Have strong written and verbal communication ability with excellent interpersonal skills and judgement
• Can maintain strict confidentiality and safeguard sensitive information
• Work efficiently under pressure, handling changes and interruptions while meeting strict deadlines
• Learn new systems quickly and use them effectively and efficiently
• Bring exceptional attention to detail and strong organizational skills, with a proven track record of being responsive, meeting deadlines, and delivering measurable outcomes
• Have effective prioritization and problem-solving skills
• Are open to learning and accepting constructive feedback
• Are able to successfully pass a criminal and background record check

How You'll Make a Difference

Our Case Management team is responsible for guiding personal injury case files from intake through resolution, ensuring every client feels supported and informed at every stage.We rely on Case Managers to manage case files with accuracy and care, maintain consistent communication with clients, medical providers, and insurance carriers, and support attorneys in the overall handling of each case.

• Maintain regular contact with clients throughout the duration of their case to provide status updates and respond to inquiries
• Open insurance claims at the outset of each case
• Prepare and send letters of representation to relevant insurance carriers and parties
• Open health insurance claims as required to support medical treatment coordination
• Obtain regular treatment updates and follow up consistently to ensure documentation is current and complete
• Assist in arranging property damage inspections
• Monitor case files for completeness and accuracy, identifying and addressing gaps or delays
• Maintain organized, up-to-date records within the case management system
• Perform other duties as assigned

What We Offer

We want to reward our staff for their awesome work. Here's what you can expect as part of our team:

• 401(k) with employer matching
• Health insurance, including dental, vision, disability, and life insurance
• Paid time off - a great vacation package that increases with tenure, up to 25 days off
• Retirement plan
• Holiday office closure - we close from Christmas through the New Year as an extra bonus for our team

We are growing fast — join us!