Customer Experience Coach & Personal Growth Guide

Serenity-Healthcare-1; Fairfax (VA); On-site; USD 52,000 - 62,000; Full time

Benefits offered by this job

Employer-paid medical/dental/vision

401(k) retirement plan

Paid time off (PTO)

Paid training and certification

Job summary

Serenity is hiring a Customer Experience Coach to guide individuals through structured sessions, helping them build positive habits, stay motivated, and progress toward personal goals.

Ideal candidates come from customer service, hospitality, retail, education, or caregiving backgrounds and enjoy connecting with others in a supportive environment. Full training is provided to ensure confidence in the role.

Qualifications

• 2+ years of full-time professional experience in any industry.
• Clear and professional verbal and written communication skills.
• Strong interpersonal skills with patience and empathy.
• Reliable, punctual, and open to feedback.
• Authorized to work in the United States.
• Ability to pass a background check and drug screening.

Responsibilities

• Provide one-on-one support during scheduled program sessions.
• Operate and monitor specialized program tools and technology (training provided).
• Encourage participants through positive practices such as journaling, goal-setting, and mindfulness exercises.
• Maintain accurate session notes and share updates with team members.
• Ensure each participant’s experience is professional, supportive, and respectful.
• Follow established processes and standards to maintain a consistent experience.

Skills

Customer service

Communication

Interpersonal skills

Empathy

Reliability

Job description

Serenity is hiring a Customer Experience Coach to guide individuals through structured sessions, helping them build positive habits, stay motivated, and progress toward personal goals.

Ideal candidates come from customer service, hospitality, retail, education, or caregiving backgrounds and enjoy connecting with others in a supportive environment. Full training is provided to ensure confidence in the role.