Personal Banking Advisor

Citizens; Town of Manlius (NY); Presencial; USD 29.000 - 35.000; Tempo integral

Benefícios oferecidos por esta vaga

Meaningful work

Community involvement

Career growth

Competitive benefits

Resumo da vaga

Citizens is seeking a Teller to greet customers in our lobby, guide them through simple transactions using ATMs and mobile apps, and deliver personalized financial guidance. You will connect customers with Bankers for advanced needs while upholding cash handling and regulatory standards.

The role emphasizes customer-centric service, strong communication, and comfort with digital tools. Candidates should be flexible to work varying branch hours, including weekends and evenings.

Qualificações

• High School degree or GED.
• 6 months experience processing transactions (cash and/or digital payments).
• At least 1 year of demonstrated customer experience, recommending and referring products and services to customers.
• Strong listening and communication skills.
• Ability to effectively ask questions and identify needs to develop a long-term customer relationship.
• Ability to problem solve and provide solutions to customer issues.
• Customer-centric to deliver exceptional service.
• Comfortable with using digital technology to support business goals.
• Ability to work branch hours, including weekends and evenings.

Responsabilidades

• Greet customers in the lobby and assist with transactions.
• Demonstrate use of Citizens mobile app and ATMs for simple transactions.
• Provide personalized advice and connect customers to Bankers for next steps.
• Educate customers about Citizens products and benefits and respond to questions or concerns.
• Follow all financial policies and procedures, including cash handling and relevant laws.

Conhecimentos

Customer service

Communication

Active listening

Problem solving

Digital literacy

Customer relationship

Formação

High School diploma or GED

Descrição da vaga

Citizens is seeking a Teller to greet customers in our lobby, guide them through simple transactions using ATMs and mobile apps, and deliver personalized financial guidance. You will connect customers with Bankers for advanced needs while upholding cash handling and regulatory standards.

The role emphasizes customer-centric service, strong communication, and comfort with digital tools. Candidates should be flexible to work varying branch hours, including weekends and evenings.