Personal Banking Teller Help Customers Reach Financial Goals

Citizens; Matawan (NJ); Presencial; USD 29.000 - 40.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Meaningful work

Community involvement

Career development

Comprehensive benefits

Descripción de la vacante

Citizens Bank is looking for a front-line Customer Service Associate to greet customers in our lobbies and help them use our mobile app or ATMs to complete transactions. You will provide personalized advice, connect customers to Bankers for next steps, and educate on Citizens products while adhering to all policies and cash handling rules.

The role emphasizes customer-centric service, the ability to respond to questions, and using digital tools to support business goals, with hours including

Formación

• High School degree or GED.
• Minimum of 6 months experience processing transactions (cash and/or digital payments).
• Minimum of 1 year demonstrated customer experience, recommending and referring products and services to customers.
• Strong listening and communication skills.
• Ability to effectively ask questions and identify needs to enhance and develop a long-term customer relationship.
• Ability to problem solve and provide solutions to customer issues.
• Customer-centric to deliver exceptional service.
• Comfortable with using digital technology to support the delivery of business goals.
• Ability to work branch hours, which can include weekends and evenings.

Responsabilidades

• Greet customers in lobbies and demonstrate how to use our mobile app or ATMs to complete simple transactions.
• Provide personalized advice and solutions to help customers meet financial goals and connect them to Bankers.
• Educate customers about Citizens products and benefits and respond to questions or concerns.
• Follow all financial policies and procedures, including proper cash handling and regulatory compliance.

Conocimientos

Strong listening and communication

Customer-centric service

Digital technology comfort

Ability to work odd hours

Educación

High School degree or GED

Descripción del empleo

Citizens Bank is looking for a front-line Customer Service Associate to greet customers in our lobbies and help them use our mobile app or ATMs to complete transactions. You will provide personalized advice, connect customers to Bankers for next steps, and educate on Citizens products while adhering to all policies and cash handling rules.

The role emphasizes customer-centric service, the ability to respond to questions, and using digital tools to support business goals, with hours including