Personal Banking Teller & Customer Advisor

Citizens Bank; Canton (OH); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

Volunteer time off

Donation matching

Health insurance

401K plan

Job summary

Citizens Bank in Canton, OH seeks a customer-focused associate to greet customers in lobby spaces and demonstrate how to use our mobile app or ATMs to complete transactions. You will offer personalized advice and link customers with Bankers for next steps, while following essential financial policies and procedures.

The role emphasizes excellent listening and communication skills, a strong ability to identify customer needs, and a commitment to providing bountiful support across transactions and

Qualifications

• High School degree or GED.
• Minimum of 6 months experience processing transactions (cash and/or digital payments).
• Minimum of 1 year demonstrated customer experience, recommending and referring products and services to customers.
• Strong listening and communication skills.
• Ability to effectively ask questions and identify needs to develop long-term relationships.
• Ability to solve problems and provide solutions to customer issues.
• Customer-centric to deliver exceptional service.
• Comfortable with using digital technology to support business goals.
• Ability to work branch hours, including weekends and evenings.
• Complete a video interview assessment after applying (prepare 30–45 minutes).

Responsibilities

• You’ll greet customers in lobbies and demonstrate how to use mobile app or ATMs to complete transactions.
• You’ll provide personalized advice and connect customers with Bankers for next steps.
• Ensure adherence to all financial policies, including cash handling and local regulations.

Skills

Listening skills

Communication skills

Customer-centric

Questioning to identify needs

Digital literacy

Cash handling

Team collaboration

Problem solving

Adaptability

Attention to detail

Education

High School diploma or GED

Job description

Citizens Bank in Canton, OH seeks a customer-focused associate to greet customers in lobby spaces and demonstrate how to use our mobile app or ATMs to complete transactions. You will offer personalized advice and link customers with Bankers for next steps, while following essential financial policies and procedures.

The role emphasizes excellent listening and communication skills, a strong ability to identify customer needs, and a commitment to providing bountiful support across transactions and