Customer-Focused Bank Teller: Help Clients Grow

Citizens Bank; City of Beacon (NY); On-site; USD 29,000 - 39,000; Full time

Benefits offered by this job

Volunteer time off

Donation matching

Career development

Comprehensive benefits

Job summary

Citizens Bank in Beacon, NY is seeking a Customer Service Associate to greet customers in lobby, assist with mobile app and ATM transactions, and create exceptional experiences that help customers reach financial goals. You will guide them toward personalized solutions and connect them with Bankers for next steps.

This role emphasizes product knowledge, adherence to financial policies, and strong listening and communication skills to build lasting relationships and support community banking.

Qualifications

• High School diploma or GED required.
• Minimum 6 months of transactions processing experience.
• Minimum 1 year customer experience; recommending and referring products/services.
• Strong listening and communication skills.
• Ability to identify needs and develop long-term relationships.
• Ability to follow policies and handle cash.

Responsibilities

• Greet customers in lobby and assist with transactions.
• Demonstrate mobile app and ATM usage for transactions.
• Provide personalized financial advice and solutions; connect customers to Bankers.
• Educate customers on Citizens products and benefits.
• Follow all financial policies; ensure proper cash handling and regulatory compliance.

Skills

Customer service

Active listening

Communication skills

Problem solving

Needs assessment

Education

High School diploma or GED

Job description

Citizens Bank in Beacon, NY is seeking a Customer Service Associate to greet customers in lobby, assist with mobile app and ATM transactions, and create exceptional experiences that help customers reach financial goals. You will guide them toward personalized solutions and connect them with Bankers for next steps.

This role emphasizes product knowledge, adherence to financial policies, and strong listening and communication skills to build lasting relationships and support community banking.