Personal Banking Concierge — Elevate Customer Experience

0101 The Huntington National Bank; Petoskey (MI); On-site; USD 32,000 - 52,000; Full time

Job summary

Huntington is seeking a Customer Experience Banker Non NMLS to serve walk-in customers as a Financial Concierge. You will help retain and grow consumer and business relationships by identifying goals and recommending deposits and other banking services.

Accurate transaction handling and daily balancing are essential, along with delivering exemplary service. The role emphasizes proactive relationship growth, education on banking products, and adherence to policies in a collaborative branch

Qualifications

• High School Diploma or GED required.
• 1 year or more customer service experience in banking, financial services, or goal-driven retail sales preferred.

Responsibilities

• Provide excellent customer service and resolve issues effectively.
• Educate customers on consumer deposit products.
• Identify opportunities to grow customer relationships through a disciplined sales process and referrals.
• Refer customers to other bank areas to deepen relationships.
• Adhere to operational, security, risk and regulatory policies.

Skills

Customer service

Sales

Communication

Banking knowledge

Education

High School Diploma or GED

Job description

Huntington is seeking a Customer Experience Banker Non NMLS to serve walk-in customers as a Financial Concierge. You will help retain and grow consumer and business relationships by identifying goals and recommending deposits and other banking services.

Accurate transaction handling and daily balancing are essential, along with delivering exemplary service. The role emphasizes proactive relationship growth, education on banking products, and adherence to policies in a collaborative branch