Financial Concierge: Elevate Customer Experience Banking

0101 The Huntington National Bank; Michigan; On-site; USD 36,000 - 54,000; Full time

Job summary

Huntington Bank is seeking a Customer Experience Banker Non NMLS to act as a financial concierge, serving walk-in customers and growing consumer and business relationships. You will identify financial goals, recommend deposit products, process transactions accurately, and balance daily while delivering outstanding service.

The role emphasizes educating customers on banking products, proactive relationship growth, and adherence to policies, with a focus on teamwork and customer satisfaction.

Qualifications

• High School Diploma or GED with 1 year customer service or military experience or a Bachelor's Degree.

Responsibilities

• Provide excellent customer service and resolve issues.
• Educate customers on consumer deposit products.
• Identify opportunities to grow relationships via a disciplined sales process, referrals.
• Refer customers to other bank areas to deepen relationships.
• Adhere to operational, security, risk and regulatory policies.
• Demonstrate sales, customer service, relationship management, banking, communication.

Skills

Customer service

Sales

Communication

Relationship management

Cash handling

Education

High School Diploma or GED

Bachelor's Degree

Tools

Mobile banking

Online banking

Job description

Huntington Bank is seeking a Customer Experience Banker Non NMLS to act as a financial concierge, serving walk-in customers and growing consumer and business relationships. You will identify financial goals, recommend deposit products, process transactions accurately, and balance daily while delivering outstanding service.

The role emphasizes educating customers on banking products, proactive relationship growth, and adherence to policies, with a focus on teamwork and customer satisfaction.