Customer Experience Banker — Financial Concierge

0101 The Huntington National Bank; United States; On-site; USD 38,000 - 54,000; Full time

Job summary

Huntington is seeking a Customer Experience Banker Non NMLS to act as a Financial Concierge for walk-in customers in our branch offices. You will retain and grow consumer and business relationships by identifying financial goals, recommending deposit products, and processing transactions accurately.

The role emphasizes proactive relationship building, adherence to policies, and collaboration with partners to deepen customer connections across the bank.

Qualifications

• High School Diploma or GED required; 1 year of customer service or military admin/contracting experience, or a Bachelor's degree.
• Experience in educating customers on deposit products is preferred.
• Strong sales instincts and ability to identify opportunities to grow customer relationships.

Responsibilities

• Provide excellent customer service and resolve customer issues.
• Educate customers on consumer deposit products.
• Identify opportunities to deepen customer relationships through sales and referrals.
• Refer customers to other banking areas to expand relationships.
• Adhere to operational, security, risk and regulatory policies.

Skills

Customer service

Sales

Relationship building

Communication

Education

High School Diploma or GED

Tools

Mobile banking

Online banking

Job description

Huntington is seeking a Customer Experience Banker Non NMLS to act as a Financial Concierge for walk-in customers in our branch offices. You will retain and grow consumer and business relationships by identifying financial goals, recommending deposit products, and processing transactions accurately.

The role emphasizes proactive relationship building, adherence to policies, and collaboration with partners to deepen customer connections across the bank.