Financial Concierge: Customer Experience Banker

Huntington Bancshares, Inc.; Glendale (WI); Hybrid; USD 40,000 - 48,000; Full time

Job summary

Huntington Bancshares, Inc. is seeking a Customer Experience Banker Non NMLS to serve walk-in customers as a Financial Concierge. You will retain and grow consumer and business relationships by understanding needs, recommending deposit and other banking products, and handling transactions accurately.

The role emphasizes exceptional service, proactive relationship-building, and adherence to policies while supporting a collaborative office environment.

Qualifications

• High School Diploma or GED required; customer service or military service in admin roles acceptable; Bachelor's degree also qualifies.
• 1+ year in customer service in banking, financial services, or retail sales is a plus.
• Cash handling skills and comfort with technology (mobile/online banking) are preferred.

Responsibilities

• Provide excellent customer service and resolve customer issues effectively.
• Educate customers on consumer deposit products and digital banking tools.
• Identify opportunities to grow relationships through a disciplined sales process and referrals.
• Refer customers to other bank areas to deepen relationships and ensure regulatory compliance.
• Demonstrate strong sales, service, relationship management, and communication skills.

Skills

Customer service

Sales

Communication

Cash handling

Education

High School Diploma or GED

Tools

Mobile banking apps

Online banking platforms

Job description

Huntington Bancshares, Inc. is seeking a Customer Experience Banker Non NMLS to serve walk-in customers as a Financial Concierge. You will retain and grow consumer and business relationships by understanding needs, recommending deposit and other banking products, and handling transactions accurately.

The role emphasizes exceptional service, proactive relationship-building, and adherence to policies while supporting a collaborative office environment.