Personal Banker II — Customer Growth & Banking Specialist

First Community Bank; Gate City (VA); On-site; USD 36,000 - 52,000; Full time

Job summary

First Community Bank is seeking a Personal Banker II - Float to deliver accurate information on products, assist customers, and resolve inquiries at our Virginia locations. You will support opening and servicing accounts while promoting banking solutions and digital channels.

The role emphasizes strong communication, adherence to policies, and teamwork to enhance the customer experience across multiple branches.

Qualifications

• High school diploma or equivalent.
• Three years of banking experience in account opening, servicing, and maintenance.
• Excellent customer service history.
• Strong verbal and written communication skills.
• Ability to lift up to 25 pounds and stand for extended periods.
• Willingness to travel as needed.

Responsibilities

• Establish cordial relationships with customers and resolve inquiries promptly.
• Inform customers about banking products and services.
• Provide information on account balances, statuses, and history.
• Ensure compliance with bank policies and regulatory guidelines.
• Protect customers' confidential information and data.
• Open new accounts and service existing accounts per procedures.
• Promote referrals and Tell-A-Friend programs with enthusiasm.
• Assist with consumer loan options and loan documentation.
• Perform teller duties and balance cash drawer accurately.
• Participate in branch marketing campaigns and community outreach.

Skills

Customer service

Active listening

Verbal communication

Negotiation

Attention to detail

Teamwork

Banking platforms

Education

High school diploma or equivalent

Tools

Banking platforms

Office software

Job description

First Community Bank is seeking a Personal Banker II - Float to deliver accurate information on products, assist customers, and resolve inquiries at our Virginia locations. You will support opening and servicing accounts while promoting banking solutions and digital channels.

The role emphasizes strong communication, adherence to policies, and teamwork to enhance the customer experience across multiple branches.