Personal Banking Specialist: Customer Focus & Growth

Greek Peak Mountain Resort; Grafton (WV); On-site; USD 26,000 - 36,000; Full time

Job summary

First Community Bank is seeking a Personal Banker II to provide accurate information on banking products and services, handle inquiries, and resolve complaints. You will promote products, assist with account openings, and ensure compliance with bank policies while protecting customer data.

The role emphasizes building trust with customers, offering personalized service, and supporting a broad range of retail banking duties in a branch environment.

Qualifications

• High school diploma or equivalent.
• Three years banking experience in account opening, servicing, and maintenance.
• Strong customer service and communication skills.
• Ability to handle inquiries and resolve complaints.
• Knowledge of banking platforms and office software.

Responsibilities

• Establish cordial relationships with customers and respond promptly to inquiries.
• Inform and suggest banking products to customers.
• Open and service accounts according to procedures.
• Provide customers with information on balances, statuses, and transactions.
• Protect customer information per bank policies.

Skills

Active listening

Customer service

Verbal communication

Written communication

Negotiation

Attention to detail

Education

High school diploma

Tools

Silverlake Teller

Synergy

Job description

First Community Bank is seeking a Personal Banker II to provide accurate information on banking products and services, handle inquiries, and resolve complaints. You will promote products, assist with account openings, and ensure compliance with bank policies while protecting customer data.

The role emphasizes building trust with customers, offering personalized service, and supporting a broad range of retail banking duties in a branch environment.