Personal Banker II: Customer Experience & Solutions

First Community Bank; Blueville (WV); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Vision & Dental insurance

401(k) with employer match

Paid vacation and holidays

Job summary

First Community Bank is seeking a Personal Banker II to deliver accurate information on banking products, handle customer inquiries, and resolve complaints while upholding the bank’s image. The role emphasizes building customer relationships, cross-selling services, and guiding clients through both in-person and digital banking channels.

Responsibilities include account openings, servicing, and ensuring documentation compliance.

Qualifications

• High school diploma or equivalent required.
• Three years of banking experience in account opening, servicing, and maintenance preferred.
• Strong verbal and written communication skills essential.
• Excellent customer service and problem-solving abilities expected.
• Ability to follow bank policies, protect customer information, and comply with regulations.
• Proven proficiency with banking platforms and common office software.
• Willingness to travel as needed and work in a customer-facing role.

Responsibilities

• Establish cordial relationships with customers and promptly address inquiries.
• Inform and suggest new banking products to customers.
• Provide information on accounts, balances, and transactions.
• Ensure compliance with bank policies and regulatory guidelines.
• Protect customers’ confidential information and handle sensitive data.
• Improve customer experience by addressing banking challenges quickly.
• Conduct effective sales presentations to recommend appropriate accounts.
• Introduce customers to referral programs and explain benefits.
• Explain and facilitate in-person and digital banking options.

Skills

Verbal communication

Written communication

Active listening

Customer service

Detail oriented

Problem solving

Education

High school diploma or equivalent

Job description

First Community Bank is seeking a Personal Banker II to deliver accurate information on banking products, handle customer inquiries, and resolve complaints while upholding the bank’s image. The role emphasizes building customer relationships, cross-selling services, and guiding clients through both in-person and digital banking channels.

Responsibilities include account openings, servicing, and ensuring documentation compliance.