Personal Banker II — Client Solutions & Service

First Community Bank; Grafton (WV); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health, vision, and dental insurance

401(k) with employer match

Paid vacation and holidays

Job summary

First Community Bank in West Virginia seeks a Personal Banker II to deliver accurate information on banking products, handle inquiries, and resolve complaints while upholding the bank’s image. The role emphasizes opening and servicing accounts, cross-selling products, and guiding customers through in-person and digital options.

Ideal candidates have strong customer service skills, at least three years of banking experience, and proficiency with common banking platforms and office software.

Qualifications

• High school diploma or equivalent.
• Three years of banking experience in account opening, servicing, and maintenance.
• Proven record of outstanding customer service.
• Strong verbal and written communication skills.
• Proficiency using banking platforms and common office software.

Responsibilities

• Establish and maintain cordial relationships with customers and promptly address inquiries.
• Inform and suggest new banking products to customers.
• Provide customers with information on accounts, balances, and history.
• Ensure compliance with bank policies, procedures, and regulatory guidelines.
• Protect customers' confidential information and use it only for official purposes.
• Help customers understand digital banking options and channels.

Skills

Customer service

Communication

Attention to detail

Banking platforms

Verbal/written communication

Ability to lift 25 lbs

Education

High school diploma or equivalent

Tools

Banking software

Job description

First Community Bank in West Virginia seeks a Personal Banker II to deliver accurate information on banking products, handle inquiries, and resolve complaints while upholding the bank’s image. The role emphasizes opening and servicing accounts, cross-selling products, and guiding customers through in-person and digital options.

Ideal candidates have strong customer service skills, at least three years of banking experience, and proficiency with common banking platforms and office software.