Personal Banker Floater: Customer Experience Pro

First Community Bank; Gate City (VA); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

401(k) plan with employer match

Life insurance

Paid vacation days and holidays

Job summary

First Community Bank is seeking a Personal Banker II - Float to assist customers with inquiries, open accounts, and promote banking products. This role emphasizes accurate information, exceptional service, and adherence to bank policies.

The position supports customer onboarding, explains products, and guides clients through in-person and digital banking options. It requires a strong service mindset and the ability to handle various teller duties as needed.

Qualifications

• Three years of banking experience in account opening, servicing, and maintenance.
• Effective listening skills and a positive attitude.
• Proven record of outstanding customer service.

Responsibilities

• Establish cordial relationships with customers and respond promptly to inquiries.
• Inform customers about banking products and services.
• Provide information on accounts and transaction history.
• Ensure compliance with bank policies and regulatory guidelines.
• Promote digital banking options to customers.
• Open new accounts and service existing accounts as required.

Skills

Customer service

Sales of banking products

Cash handling

Effective communication

Problem solving

Education

High school diploma or equivalent

Tools

Banking platforms

Microsoft Office

Job description

First Community Bank is seeking a Personal Banker II - Float to assist customers with inquiries, open accounts, and promote banking products. This role emphasizes accurate information, exceptional service, and adherence to bank policies.

The position supports customer onboarding, explains products, and guides clients through in-person and digital banking options. It requires a strong service mindset and the ability to handle various teller duties as needed.