Personal Banker II: Build Relationships & Financial Solutions

Fifth Third Bank; Woodridge (IL); On-site; USD 44,000 - 70,000; Full time

Job summary

Fifth Third Bank is seeking a Personal Banker II to deliver exceptional customer service and build lasting relationships with existing and prospective customers at the Woodridge branch. You will advise on everyday banking needs and cross-sell appropriate solutions.

You will work with team members to resolve issues, support digital banking adoption, and ensure compliance with bank policies. This role requires a high school diploma or equivalent and strong communication, problem solving, and sales

Qualifications

• High School Diploma/GED or higher; one year of customer service experience preferred.
• Experience in a sales environment is required; financial industry experience is a plus.
• Ability to build comfort with acquiring new customers and deepening relationships.
• Strong written and verbal communication to represent the bank professionally.

Responsibilities

• Deliver a memorable customer experience by building relationships with a defined book of business.
• Use consultative sales to uncover needs and tailor recommendations.
• Maintain knowledge of bank products, services, and processes.
• Collaborate with internal partners to meet customer needs and resolve issues.
• Analyze credit data and financial information to suggest appropriate solutions.
• Support customers in adopting digital banking tools and services.

Skills

Sales experience

Customer service

Verbal communication

Financial knowledge

Education

HS diploma or equivalent

Job description

Fifth Third Bank is seeking a Personal Banker II to deliver exceptional customer service and build lasting relationships with existing and prospective customers at the Woodridge branch. You will advise on everyday banking needs and cross-sell appropriate solutions.

You will work with team members to resolve issues, support digital banking adoption, and ensure compliance with bank policies. This role requires a high school diploma or equivalent and strong communication, problem solving, and sales