Relationship Banking Specialist

Fifth Third Bank, N.A.; Plymouth (MI); On-site; USD 42,000 - 54,000; Full time

Job summary

Plymouth, MI based Fifth Third Bank, N.A. is hiring a Personal Banker II to deliver exceptional customer service and build lasting relationships. The role uses consultative selling to understand financial needs and provide suitable banking solutions, across the customer lifecycle.

You will work with internal partners to ensure needs are met, analyze credit data, and stay informed on products and technology. A strong emphasis on ethical conduct and risk awareness guides day-to-day decisions.

Qualifications

• High School Diploma/GED and 1 year customer service experience, or college degree or equivalent military experience.
• Experience in a sales environment encouraged; experience in financial industry is a plus.
• Ability to analyze credit and financial information and represent Fifth Third Bank professionally.

Responsibilities

• Create a memorable customer experience by cultivating and enhancing relationships in an assigned book of business.
• Use a consultative approach to uncover needs and tailor recommendations.
• Maintain knowledge of bank products, services and processes.
• Collaborate with internal partners to meet customer needs and resolve issues.
• Analyze customer credit and financial information to align solutions with needs.
• Provide customer support reinforcing current and new technology benefits.
• Follow the Bancorp Code of Conduct and Ethics and related policies.

Skills

Customer service

Sales experience

Financial services knowledge

Risk awareness

Communication skills

Decision making

Education

High School Diploma or GED

Job description

Plymouth, MI based Fifth Third Bank, N.A. is hiring a Personal Banker II to deliver exceptional customer service and build lasting relationships. The role uses consultative selling to understand financial needs and provide suitable banking solutions, across the customer lifecycle.

You will work with internal partners to ensure needs are met, analyze credit data, and stay informed on products and technology. A strong emphasis on ethical conduct and risk awareness guides day-to-day decisions.