Personal Banker II: Build Lasting Financial Relationships

Fifth Third Bank; Ann Arbor (MI); On-site; USD 42,000 - 64,000; Full time

Job summary

Fifth Third Bank in Plymouth, Michigan is seeking a Personal Banker II to deliver exceptional customer experiences and build long-lasting relationships with existing and prospective customers.

You will use a consultative sales approach, stay knowledgeable about bank products, and work with internal teams to ensure customers receive personalized financial solutions while adhering to risk and regulatory guidelines.

Qualifications

• High School Diploma/GED or higher; 1 year of customer service experience or college degree.
• Sales experience preferred; financial industry a plus.
• Ability to develop comfort with both new customers and deepening relationships.
• Ability to communicate effectively in verbal and written form.
• Knowledge of credit and financial information to align customers with suitable solutions.
• Compliance with bank policies and ethics.

Responsibilities

• Create a memorable customer experience by cultivating and maintaining relationships in an assigned book of business.
• Use a consultative approach to uncover needs and tailor recommendations.
• Maintain working knowledge of bank products, services, and processes.
• Collaborate with internal partners to meet customer needs and resolve issues.
• Analyze credit data and related financial information to recommend appropriate solutions.
• Support customers in adopting new technology and services.
• Follow the Bank's Code of Conduct and policies; perform other duties as assigned.

Skills

Sales experience

Customer relationships

Communication skills

Credit analysis

Decision making

Education

High School Diploma/GED or higher

Job description

Fifth Third Bank in Plymouth, Michigan is seeking a Personal Banker II to deliver exceptional customer experiences and build long-lasting relationships with existing and prospective customers.

You will use a consultative sales approach, stay knowledgeable about bank products, and work with internal teams to ensure customers receive personalized financial solutions while adhering to risk and regulatory guidelines.