Personal Banker I: Relationship Builder & Solutions

Fifth Third Bank; Chicago (IL); On-site; USD 42,000 - 67,000; Full time

Job summary

Fifth Third Bank in Palatine, IL is seeking a Personal Banker I to deliver an exceptional customer experience by cultivating relationships and providing tailored financial solutions. The role combines teller responsibilities with platform support, helping customers address their financial needs through consultative sales and service.

You will work with internal partners, maintain product knowledge, and adhere to risk policies while handling transactions and guiding customers through banking

Qualifications

• High School Diploma/GED and 6 months customer service experience, or college degree or equivalent military experience.
• Demonstrated ability to develop comfort level with both new household acquisitions and deepening customer relationships.
• Ability to professionally represent Fifth Third Bank in verbal and written communication.
• Exhibits business acumen.
• Demonstrated ability in making sound decisions.
• This position requires SAFE Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS).

Responsibilities

• Create a memorable customer experience by cultivating, maintaining, and enhancing relationships in an assigned book of business through proactive outreach efforts in person, over the phone, or other channels as appropriate.
• Use of a consultative approach with current or prospective customers to uncover and identify their needs while tailoring recommendations/solutions/advice.
• Maintain working knowledge of products, services, and processes offered.
• Work collaboratively with internal partners to ensure customer's needs are met and all problems are resolved.
• Analyze customer credit data and other related financial information to ensure customers are in the appropriate solutions that align with their needs.

Skills

Customer service

Relationship building

Communication

Decision making

Business acumen

NMLS SAFE Act registration

Education

High School Diploma/GED and 6 months customer service experience; or college degree or equivalent military experience

Job description

Fifth Third Bank in Palatine, IL is seeking a Personal Banker I to deliver an exceptional customer experience by cultivating relationships and providing tailored financial solutions. The role combines teller responsibilities with platform support, helping customers address their financial needs through consultative sales and service.

You will work with internal partners, maintain product knowledge, and adhere to risk policies while handling transactions and guiding customers through banking