Personal Banker I: Build Relationships & Solutions

Fifth Third; Chicago (IL); Hybrid; USD 44,000 - 70,000; Full time

Job summary

Fifth Third Bank in Chicago, IL is seeking a Retail Personal Banker I to deliver an exceptional customer experience by cultivating, maintaining, and enriching client relationships. You will process teller transactions and work as a member of the platform staff to provide financial solutions across the customer lifecycle.

The role requires a High School Diploma or GED (or college degree), strong communication, and the ability to collaborate with partners while following bank policies.

Qualifications

• High School Diploma/GED and 6 months of customer service experience, or a college degree or equivalent military experience.
• Ability to develop comfort with new household acquisitions and deepening customer relationships.
• Professionally represent Fifth Third Bank in verbal and written communication.
• SAFE Act registration at the time of employment through NMLS.

Responsibilities

• Create a memorable customer experience by cultivating, maintaining, and enhancing relationships in an assigned book of business.
• Use a consultative approach to uncover needs and tailor recommendations and advice.
• Process teller transactions and adhere to balancing guidelines.
• Work with internal partners to ensure customer needs are met and issues are resolved.
• Follow the Bancorp Code of Business Conduct and Ethics and related policies.

Skills

Customer service

Communication skills

Relationship building

Decision making

Education

High School Diploma/GED

College degree or equivalent military experience

Job description

Fifth Third Bank in Chicago, IL is seeking a Retail Personal Banker I to deliver an exceptional customer experience by cultivating, maintaining, and enriching client relationships. You will process teller transactions and work as a member of the platform staff to provide financial solutions across the customer lifecycle.

The role requires a High School Diploma or GED (or college degree), strong communication, and the ability to collaborate with partners while following bank policies.