Relationship-Driven Personal Banker II

Fifth Third Bank, N.A.; Schaumburg (IL); On-site; USD 42,000 - 67,000; Full time

Job summary

Fifth Third Bank, National Association in Schaumburg, IL, seeks a Retail Personal Banker II to deliver an exceptional customer experience and build lasting relationships with customers.

The role focuses on consultative sales, understanding customer financial needs, and offering suitable bank solutions. You will collaborate with partners and navigate risk and compliance standards while supporting customers across their financial lifecycle.

Qualifications

• High School Diploma or GED required.
• 1 year of customer service experience preferred.
• Sales experience is a plus; knowledge of financial products helps.

Responsibilities

• Create a memorable customer experience by building and maintaining relationships with customers in an assigned book of business.
• Use a consultative approach to uncover needs and tailor recommendations.
• Maintain knowledge of products, services, and processes offered by the bank.
• Collaborate with internal partners to meet customer needs and resolve issues.
• Analyze customer credit data to align solutions with their financial needs.
• Provide support reinforcing the value of current and new technology.

Skills

Customer service

Sales experience

Credit analysis

Communication skills

Education

High School Diploma/GED

Job description

Fifth Third Bank, National Association in Schaumburg, IL, seeks a Retail Personal Banker II to deliver an exceptional customer experience and build lasting relationships with customers.

The role focuses on consultative sales, understanding customer financial needs, and offering suitable bank solutions. You will collaborate with partners and navigate risk and compliance standards while supporting customers across their financial lifecycle.