Senior Retail Personal Banker: Build Relationships & Solutions

Fifth Third Bank, National Association; Schaumburg (IL); On-site; USD 42,000 - 67,000; Full time

Job summary

Fifth Third Bank in Schaumburg, IL seeks a Personal Banker II to deliver an exceptional customer experience, build lasting relationships, and provide financial solutions across the customer lifecycle. You will use a consultative sales approach, maintain knowledge of products, collaborate with partners, and uphold risk and ethics policies.

Occasional travel within the Bancorp footprint may be required. The role emphasizes helping customers with banking needs, cross-selling thoughtfully, and

Qualifications

• High School Diploma/GED with 1 year of customer service experience.
• Sales experience is required; experience in financial industry is a plus.
• Ability to analyze credit and financial information.
• S.A.F.E. Act registration required at time of employment.
• NMLS MU4R questions and registration information available at the NMLS site.

Responsibilities

• Create a memorable customer experience by cultivating, maintaining, and enhancing relationships in an assigned book of business via in-person, phone, or other channels.
• Use a consultative approach to uncover needs and tailor recommendations.
• Maintain working knowledge of products, services, and processes offered.
• Collaborate with internal partners to ensure customer needs are met and issues resolved.
• Analyze customer credit data to ensure suitable solutions align with needs.
• Provide customer support reinforcing the value of current and new technology.
• Follow the Bancorp Code of Conduct and Ethics and related policies.

Skills

Customer service

Sales experience

Credit analysis

Communication

Decision making

Education

High School Diploma/GED

College degree or equivalent

Job description

Fifth Third Bank in Schaumburg, IL seeks a Personal Banker II to deliver an exceptional customer experience, build lasting relationships, and provide financial solutions across the customer lifecycle. You will use a consultative sales approach, maintain knowledge of products, collaborate with partners, and uphold risk and ethics policies.

Occasional travel within the Bancorp footprint may be required. The role emphasizes helping customers with banking needs, cross-selling thoughtfully, and