Personal Banker, Growth & Service

PNC; New Philadelphia (OH); Hybrid; USD 41,000 - 69,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Paid holidays

Tuition assistance

Job summary

PNC Financial Services Group, Inc. in New Philadelphia, OH, is seeking a Personal Banker to strengthen our branch network. You will engage customers, deliver banking solutions, and collaborate with partners to grow share of wallet while ensuring excellent service and risk management in daily branch operations.

This in-office role emphasizes proactive sales, lobby engagement, and educating customers on digital tools to enhance financial wellbeing.

Qualifications

• Associates degree or equivalent plus related experience.
• 3+ years experience in banking or retail.
• Background checks required per CFPB regulations.

Responsibilities

• Acquire and deepen the branch customer base through proactive sales and service activities.
• Manage the customer experience by identifying opportunities to improve financial wellbeing.
• Collaborate with ecosystem partners to grow customer share of wallet.
• Drive proactive sales conversations with a defined sales process and lobby engagement.
• Deliver a full PNC conversation with every client interaction to identify solutions.
• Create customer loyalty and grow share of wallet through differentiated customer experience.
• Educate customers on options for managing financial transactions using technology and tools.
• Apply product knowledge to identify and solve customer problems and mitigate risk.
• Participate in branch daily operations to ensure efficiency and accuracy.

Skills

Banking

Customer Service

Customer Experience

Proactive Sales

Identifying Opportunities

Leveraging Technology

Accountability

Client Loyalty

Education

Associates or equivalent degree

Job description

PNC Financial Services Group, Inc. in New Philadelphia, OH, is seeking a Personal Banker to strengthen our branch network. You will engage customers, deliver banking solutions, and collaborate with partners to grow share of wallet while ensuring excellent service and risk management in daily branch operations.

This in-office role emphasizes proactive sales, lobby engagement, and educating customers on digital tools to enhance financial wellbeing.