Personal Banker (Entry-Level) - 9-Week Banking Navigator

BOK Financial Co.; Houston (TX); On-site; USD 42,000 - 55,000; Full time

Job summary

BOK Financial is hiring a Personal Banker in Houston, offering an entry-level path with our Banking Navigator 9-week training program. You will build relationships, promote retail banking products, and deliver outstanding client experiences across service channels.

During training you’ll receive hands-on guidance, e-learning, and on-the-job practice. Training hours may differ from regular hours and you could train at a different location before permanent branch assignment.

Qualifications

• Working knowledge of consumer financial products and retail banking services.
• Basic understanding of banking laws, regulations, policies, and procedures.
• Effective consultative communication and relationship-building skills.
• Excellent verbal and written communication skills.
• Problem-solving and conflict resolution skills.
• Ability to follow established procedures and determine when escalation is appropriate.
• Knowledge of digital banking tools and self-service capabilities.
• Ability to learn and navigate multiple systems and applications.
• Strong interpersonal, sales, and client relationship skills.
• Strong attention to detail and accuracy.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Deliver exceptional client experience to build, expand, and retain long-term client relationships.
• Open a full range of retail products, including loan products, for new and existing clients.
• Educate clients about online banking, Bill Pay, E-Statements, and mobile/ATM deposits.
• Resolve simple to moderate client problems while ensuring high client satisfaction.
• Provide teller transactions and identify opportunities to deepen client relationships.
• Follow internal controls, audit, security, and regulatory requirements.
• Participate in professional development and coaching to enhance product knowledge and sales skills.

Skills

Consumer banking knowledge

Consultative communication

Relationship-building

Verbal & written communication

Education

High school diploma or equivalent + 1 year sales/customer service

Job description

BOK Financial is hiring a Personal Banker in Houston, offering an entry-level path with our Banking Navigator 9-week training program. You will build relationships, promote retail banking products, and deliver outstanding client experiences across service channels.

During training you’ll receive hands-on guidance, e-learning, and on-the-job practice. Training hours may differ from regular hours and you could train at a different location before permanent branch assignment.