Banking Navigator: Personal Banker Trainee

BOK Financial; Kansas City (MO); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

9‑week Banking Navigator training

Comprehensive training program

Job summary

BOK Financial is seeking a Personal Banker in Kansas City to build client relationships through consultative conversations and solution-based recommendations. You will engage in a comprehensive 9-week Banking Navigator training to develop product knowledge, systems skills, and client service excellence.

During training you may work at a different location before permanent branch assignment, and training hours may differ from regular schedules.

Qualifications

• High school diploma or equivalent and 1 year of sales, retail, or customer service experience.
• Knowledge of consumer financial products and retail banking services.
• Understanding of banking laws, regulations, policies, and procedures.
• Strong verbal and written communication; relationship-building.
• Ability to use digital banking tools and navigate multiple systems.

Responsibilities

• Deliver exceptional client experience to build and retain relationships.
• Open a full range of retail products for new and existing clients.
• Educate clients about online banking, Bill Pay, E‑Statements, and mobile deposits.
• Resolve simple to moderate client problems with high satisfaction.
• Assist with teller transactions and deepen client relationships.
• Adhere to internal controls, policies, and regulatory requirements.
• Participate in coaching and professional development.

Skills

Sales experience

Communication skills

Customer service

Digital banking tools

Multi-system navigation

Education

High school diploma or equivalent

College degree a plus

Job description

BOK Financial is seeking a Personal Banker in Kansas City to build client relationships through consultative conversations and solution-based recommendations. You will engage in a comprehensive 9-week Banking Navigator training to develop product knowledge, systems skills, and client service excellence.

During training you may work at a different location before permanent branch assignment, and training hours may differ from regular schedules.