Performance Program Manager - KPI Dashboards & Routines

RJW Logistics; Romeoville (IL); Hybrid; USD 90,000 - 110,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Paid holidays

Paid time off

Retirement plan

Employee programs

Job summary

RJW Logistics Group is seeking a Performance Program Manager to design and sustain KPI-based routines, dashboards, and reports that drive cross-functional accountability. You will partner with operational teams to convert trends into action, supporting routine management and escalations with clear analysis.

The role requires strong analytics, dashboard experience, and the ability to translate complex data into actionable insights while integrating AI-enabled tools to improve speed and quality.

Qualifications

• Bachelor’s Degree in Business, Analytics, Supply Chain, Operations, Finance, Engineering, or a related field required; equivalent practical experience may be considered.
• 4+ years of experience in analytics, business operations, supply chain analysis, logistics analysis, or a related role.
• Experience building or supporting dashboards, scorecards, KPI reporting, or recurring management review materials.
• Experience supporting cross-functional stakeholders in operations, logistics, warehousing, transportation, or supply chain environment preferred.
• Familiarity with Power BI, Tableau, SQL, or other reporting and query tools preferred.
• Experience using modern productivity or AI-enabled tools to improve analysis, synthesis, reporting, or workflow efficiency is preferred.
• While performing the duties of this job, the employee primarily works hybrid with regular interaction across operational teams.

Responsibilities

• Partner with operational stakeholders across the business to define, build, and maintain KPI-based performance routines across key workflows and functions.
• Stand up and facilitate weekly and monthly performance management routines that convert recurring misses, escalations, and operational trends into action, ownership, and follow-through.
• Shepherd the creation, refinement, and standardization of reports, dashboards, scorecards, and recurring metrics needed to support operating reviews.
• Prepare materials for recurring business reviews, structure issue discussions, capture actions, and follow up on commitments to support routine management discipline.
• Support ad hoc analysis related to escalations, root-cause investigations, operational initiatives, and leadership priorities.
• Translate fragmented operational information into clear management insight and decision support.
• Help standardize KPI definitions, reporting logic, and data sources so stakeholders are working from consistent and trusted information.
• Identify gaps in reporting, data quality, or management cadence and work with stakeholders to improve them.
• Incorporate AI-enabled tools thoughtfully into analysis, reporting workflows, meeting preparation, and insight generation in ways that improve speed, quality, and consistency while maintaining sound judgment and data integrity.
• Support leaders in moving from reactive issue handling to structured, data-backed performance management routines.

Skills

Analytics

Dashboard development

KPI reporting

Stakeholder management

Communication

AI-enabled tools adoption

Data interpretation

Education

Bachelor’s Degree in Business, Analytics, Supply Chain, Operations, Finance, Engineering, or related field

Tools

Power BI

Tableau

SQL

Excel

Job description

RJW Logistics Group is seeking a Performance Program Manager to design and sustain KPI-based routines, dashboards, and reports that drive cross-functional accountability. You will partner with operational teams to convert trends into action, supporting routine management and escalations with clear analysis.

The role requires strong analytics, dashboard experience, and the ability to translate complex data into actionable insights while integrating AI-enabled tools to improve speed and quality.