Remote Program Manager, Performance & Analytics

Jones Lang LaSalle (JLL)

Chicago (IL)

On-site

USD 130,000 - 160,000

Full time

14 days+

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Benefits offered by this job

401(k) plan with company match

Medical, Dental & Vision Care

Paid parental leave

Paid Time Off and Holidays

Daily Pay

Job summary

Jones Lang LaSalle (JLL) is seeking a Program Manager, Performance & Analytics to lead data-driven performance management across multiple account sites. You will design BI strategies, build dashboards, and collaborate with governance teams to improve service delivery while maintaining strong client partnerships.

The role emphasizes scalable reporting, data integrity, and cross-functional leadership with travel as needed.

Qualifications

Bachelor’s degree in Engineering, Data Analytics, Information Systems from an accredited university
5-8 years of relevant working experience in performance management, business intelligence, process improvement, or facility management
Experience with maintenance planning, supervising engineer
Proven track record in technology leadership with clients, preferably with CMMS systems such as SAP, Maximo, or Corrigo
Experience in commercial real estate, transaction management, project management, or facility management
Outstanding organizational and time management skills with the ability to prioritize, adapt, plan, schedule, and implement effectively
Demonstrated ability to build and maintain trusted advisor relationships with clients
Basic understanding of facility management trades, common repairs, parts, and services

Responsibilities

Develop and execute comprehensive business intelligence strategies that translate client objectives into actionable KPI reporting, dashboards, and data visualizations for all account sites and service lines
Analyze performance metrics and variances to identify trends, recommend corrective actions, and deliver executive-level reporting that demonstrates value and drives operational improvements
Oversee account technology platforms (SAP, CMMS systems) and collaborate with technical teams to ensure data accuracy, system integration, and seamless migrations during upgrades
Design and build comprehensive reports and dashboards using SAP BusinessObjects, SAP Analytics Cloud, Power BI, or similar tools to provide stakeholders with actionable intelligence
Establish "Trusted Advisor" relationships with clients as a subject matter expert, ensuring satisfaction through proactive communication, responsive problem-solving, and strategic partnership
Partner with client governance structures in a collaborative approach to performance management, supporting forward-thinking strategies and best practice implementation
Collaborate with governance teams and data stewards to establish quality standards, monitoring procedures, and resolve critical data issues through root cause analysis
Drive process adherence and compliance while demonstrating agility to meet dynamic business needs, coordinating work between internal and external groups to streamline operations
Support development of the shared service model, ensuring consistency with vertical-wide initiatives while accommodating account-specific requirements
Foster team development through knowledge sharing, relationship building, and promotion of industry best practices in business intelligence and data management fields