Performance & Learning Architect

Zoom; Columbus (OH); Hybrid; USD 98,000 - 226,000; Full time

Job summary

Zoom is seeking a Talent & Learning Manager to own the design, implementation, and ongoing improvement of performance management philosophy, strategy and systems across tools, processes, and learning experiences. You will drive accountability, growth, and alignment with business outcomes, while building scalable processes and a data-driven talent cycle.

The role requires 8+ years in related HR disciplines, hands-on enablement content creation, and a product-minded approach to adoption and

Qualifications

• 8+ years of experience in talent management, performance management, organizational development, or a related HR discipline.
• Experience designing and delivering enablement content and leadership programs.
• Ability to build programs from scratch with process design and cross-functional alignment.
• Practical experience using AI tools to enhance effectiveness and scale personalized experiences.
• Product-owner mindset with metrics-driven, adoption-focused delivery.
• Proven ability to engage senior leaders and HR partners with strong communication.
• Strong data analytics skills to measure program impact and iterate.

Responsibilities

• Design and evolve Zoom's performance management strategy and philosophy.
• Build scalable processes for managing performance across the organization, including check-ins, goal setting, evaluation, coaching, and recognition integration.
• Design and deploy scalable talent planning and succession processes with talent reviews and leadership development.
• Define the performance technology roadmap and optimize related tools and systems.
• Develop and deliver toolkits, guides, and learning experiences tied to skills taxonomy.
• Establish baselines and success metrics and surface data-driven recommendations to leaders.

Skills

Talent management

Performance management

Organizational development

Learning design

AI tools

Data analytics

Stakeholder management

Communication & facilitation

Job description

Zoom is seeking a Talent & Learning Manager to own the design, implementation, and ongoing improvement of performance management philosophy, strategy and systems across tools, processes, and learning experiences. You will drive accountability, growth, and alignment with business outcomes, while building scalable processes and a data-driven talent cycle.

The role requires 8+ years in related HR disciplines, hands-on enablement content creation, and a product-minded approach to adoption and