Performance Delivery Manager - Analytics & Providers

Agero; Yorktown (VA); On-site; USD 80,000 - 90,000; Full time

Benefits offered by this job

Health insurance

401(k) match

Tuition assistance

Flexible time off

Job summary

Agero is seeking a Performance Manager to define and execute the service delivery strategy for an assigned network zone in the United States. You’ll drive CSI improvements, reduce costs, and partner with providers to elevate service levels.

The role demands strong analytical and relationship-building skills, up to 20% travel, and flexibility for onboarding arrangements. This position offers a competitive base salary and benefits.

Qualifications

• 2-4 years of supplier or asset management and/or procurement related experience.
• Able to work PST hours to support west coast service providers.
• Strong analytical, communication and relationship building skills are a requirement.
• Flexibility and up to 20% travel required.
• Service Oriented/Internal Customer Service, Decision Making, Problem Solving, Focus on Results, Resiliency/Conflict Resolution.

Responsibilities

• Implements a master strategy for assigned zone roles and creates action plans to improve CSI and reduce claims expense.
• Coach service providers on overall performance within the assigned zone (this zone supports providers).
• Communicates product and process changes to individual providers.
• Builds and maintains positive relationships with clients, OEM dealers, insurance agents, and service providers while providing enhanced service level performance.
• Coordinates and completes targeted proactive analyses for managing network performance.

Skills

Supplier management

Asset management

Procurement

Analytical skills

Communication

Relationship building

Travel flexibility

Job description

Agero is seeking a Performance Manager to define and execute the service delivery strategy for an assigned network zone in the United States. You’ll drive CSI improvements, reduce costs, and partner with providers to elevate service levels.

The role demands strong analytical and relationship-building skills, up to 20% travel, and flexibility for onboarding arrangements. This position offers a competitive base salary and benefits.