Performance Analytics & Improvement Supervisor

Equus; Milwaukee (WI); On-site; USD 45,000 - 46,000; Full time

Job summary

Equus Workforce Solutions in Milwaukee, Wisconsin seeks a qualified professional to lead the analysis and optimization of program operations. You will define goals, monitor performance, and ensure compliance across employment and training programs.

Work will include developing dashboards, conducting audits, and driving continuous improvement. The role emphasizes data-driven reporting and collaboration with senior leadership to enhance outcomes.

Qualifications

• Bachelor's degree from an accredited college/university or equivalent related experience
• Prior experience in quality control or performance of program and financial audits, evaluations, and monitoring of employment & training programs desired
• Knowledge of applicable federal, state, and local rules and regulations

Responsibilities

• Analyzes processes and procedures to optimize performance.
• Defines and sets operational goals.
• Prioritizes assignments and adjusts or adapts service delivery as needed.
• Manage and update internal tracking systems and dashboards.
• Reviews case files to ensure compliance with contractual agreements
• Conducts file and system maintenance reviews for all programs
• Oversee the design, generation, and analysis of performance reports
• Assist with the development, implementation, and enforcement of quality assurance plans
• Conducts Company audits and standard quarterly reviews to ensure standard operating procedures and services are being effectively delivered
• Recommend corrective actions; implement corrective action plans, regarding overall project success
• Customer satisfaction results to senior management and keeps senior management informed as to the status of program case management and performance
• Provides trend analysis report to senior leaders
• Develop and coordinate training activities to ensure that all operations staff are properly trained to implement project activities effectively
• Manage weekly follow-up calls to customers to update employment status Identifies appropriate performance measurements and develop process review checklists for quality control and contract compliance
• Identifies contractor policy letter requirements and ensure implementation and compliance to those requirements
• Implement a continuous performance improvement process through the continuing review of operations and administrative systems consistent with company Initiatives
• Perform other duties as assigned

Education

Bachelor's degree

Job description

Equus Workforce Solutions in Milwaukee, Wisconsin seeks a qualified professional to lead the analysis and optimization of program operations. You will define goals, monitor performance, and ensure compliance across employment and training programs.

Work will include developing dashboards, conducting audits, and driving continuous improvement. The role emphasizes data-driven reporting and collaboration with senior leadership to enhance outcomes.