Performance Tracking & Quality Supervisor

Equus Workforce Solutions; Milwaukee (WI); On-site; USD 55,000 - 85,000; Full time

Job summary

Equus Workforce Solutions operates in Milwaukee, WI, helping job seekers and career changers prepare for and advance in sustainable, high-growth industries. The company emphasizes quality control, compliance, and data-driven performance management across its programs.

The role focuses on analyzing processes, defining goals, updating dashboards, conducting audits, and ensuring contract compliance, with training and continuous improvement as core activities.

Qualifications

• Bachelor's degree from an accredited college/university or equivalent related experience.
• Experience in quality control or audits of employment & training programs.
• Knowledge of applicable federal, state, and local rules and regulations.

Responsibilities

• Analyzes processes and procedures to optimize performance.
• Defines and sets operational goals.
• Oversees the design, generation, and analysis of performance reports.
• Manage and update internal tracking systems and dashboards.
• Reviews case files to ensure compliance with contractual agreements.
• Conducts file and system maintenance reviews for all programs.
• Assist with the development, implementation, and enforcement of quality assurance plans.
• Conducts Company audits and standard quarterly reviews to ensure SOPs and services are delivered effectively.
• Recommend corrective actions; implement corrective action plans for project success.
• Customer satisfaction results to senior management and inform status of program case management and performance.
• Provides trend analysis reports to senior leaders.
• Develop and coordinate training activities to ensure operations staff are properly trained to implement project activities.
• Manage weekly follow-up calls to customers to update employment status; identify performance measurements and create review checklists for quality control and contract compliance.
• Identify contractor policy letter requirements and ensure compliance.
• Implement continuous performance improvement through review of operations and administrative systems.

Skills

Quality control

Audits

Regulatory knowledge

Education

Bachelor's degree

Job description

Equus Workforce Solutions operates in Milwaukee, WI, helping job seekers and career changers prepare for and advance in sustainable, high-growth industries. The company emphasizes quality control, compliance, and data-driven performance management across its programs.

The role focuses on analyzing processes, defining goals, updating dashboards, conducting audits, and ensuring contract compliance, with training and continuous improvement as core activities.