Operations Manager, Workforce Programs & Impact

Equus Workforce Solutions; Milwaukee (WI); On-site; USD 65,000 - 90,000; Full time

Job summary

Equus Workforce Solutions is seeking a seasoned supervisor to oversee case management teams and ensure delivery of TANF program services in the Milwaukee area. You will drive project plans, coordinate reporting, and maintain program quality while partnering with leadership to support budget, staff development, and client outcomes.

The role emphasizes strong communication, cross-functional collaboration, and customer-focused service delivery in a dynamic workforce environment.

Qualifications

• Bachelor's degree in business, management or human services related field from an accredited university or college, or equivalent work experience preferred.
• 2 to 3 years' experience in TANF programs.
• 3 years of supervisory experience or equivalent combination of education and experience.
• Commitment to customer focused service delivery systems.
• Excellent communication and interpersonal skills and ability to work across all management levels.
• Driver's license in good standing with proof of valid automobile insurance.

Responsibilities

• Attend partner/funding customer meetings.
• Complete all weekly/monthly reports requested.
• Manage/Supervise assigned case managers on daily operations and performance.
• Conduct weekly meetings with staff/leadership.
• Develop and maintain project plans and reporting documentation for timely communication and delivery.
• Ensure assessment, service plans and career pathway documents meet quality standards.
• Generate progress and other management reports.
• Collaborate with the Project Director and Project Accountant for budgeting, forecasting, and financial sustainability.
• Plan and oversee day-to-day operations/program development/Contract management/Human Resources/Staff Development/Business Development.

Skills

Customer focus

Communication

Leadership

Organizational skills

Cross-functional collaboration

Education

Bachelor's degree in business, management or human services related field

Job description

Equus Workforce Solutions is seeking a seasoned supervisor to oversee case management teams and ensure delivery of TANF program services in the Milwaukee area. You will drive project plans, coordinate reporting, and maintain program quality while partnering with leadership to support budget, staff development, and client outcomes.

The role emphasizes strong communication, cross-functional collaboration, and customer-focused service delivery in a dynamic workforce environment.